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Whelen Cencom Saphire Connectivity

Posted: Mon Jan 02, 2017 7:54 pm
by rustyjw
I am trying to read the programming of a Whelen Cencom sapphire Gold. The program says Connection error when I click Extract. any idea what could be causing this?

Re: Whelen Cencom Saphire Connectivity

Posted: Sun Feb 05, 2017 9:40 am
by thebigphish
Cencom Sapphire or Cencom Gold? IIRC a Sapphire Gold does not exist. I'll be willing to bet you have a gold system and you're trying to read it with sapphire software.