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BK Radios, anybody using or have experience with them?

Posted: Fri Sep 18, 2015 6:00 am
by randymince
Looking for overall opinion on BK Radios, got some demo units, KNG-P800.

Initially going through some of the radio programming I had a couple of questions, regarding importing software system keys to populate trunking systems, so we can actually demo these things.

The help file says the system key is generated by BK. Does that entail sending current keys, and having BK send them back in the appropriate format/extension?

This is my first experience with this vendor and model radio, so be gentle.

Re: BK Radios, anybody using or have experience with them?

Posted: Sun Oct 18, 2015 2:54 pm
by Jim202
randymince wrote:Looking for overall opinion on BK Radios, got some demo units, KNG-P800.

Initially going through some of the radio programming I had a couple of questions, regarding importing software system keys to populate trunking systems, so we can actually demo these things.

The help file says the system key is generated by BK. Does that entail sending current keys, and having BK send them back in the appropriate format/extension?

This is my first experience with this vendor and model radio, so be gentle.


Wouldn't it be easier to just call BK and get your answer first hand? I am sure they will ask some detailed questions that only you will have the answers to.

Jim

Re: BK Radios, anybody using or have experience with them?

Posted: Mon Oct 19, 2015 4:34 am
by tuckerm
What a slack answer. Yeah, every radio vendor I've ever talked to promises you the world. It's nice to discuss a radio with people out in the field who have to support them, kind of the whole point of these forums, right?

Re: BK Radios, anybody using or have experience with them?

Posted: Mon Oct 19, 2015 7:07 pm
by Jim202
tuckerm wrote:What a slack answer. Yeah, every radio vendor I've ever talked to promises you the world. It's nice to discuss a radio with people out in the field who have to support them, kind of the whole point of these forums, right?


You don't always get the correct answer on here. I have been around the radio field a long time and have found out that most of the vendors work with those that call the tech services section for help. If you haven't had to call, then don't call my answer a slack comment.

If you got the bums rush from the vendor, I have to question how you approached the problem with them. The only vendor that will generally give you a hard time is Motorola. Harris may or may not, depending on the age of the radio. If you ask for the name of the tech your talking with, that generally breaks the ice. The tech should ask for your email address, so information can be sent to you.

Jim

Re: BK Radios, anybody using or have experience with them?

Posted: Tue Oct 20, 2015 5:01 am
by tuckerm
Jim202 wrote:
tuckerm wrote:What a slack answer. Yeah, every radio vendor I've ever talked to promises you the world. It's nice to discuss a radio with people out in the field who have to support them, kind of the whole point of these forums, right?


You don't always get the correct answer on here. I have been around the radio field a long time and have found out that most of the vendors work with those that call the tech services section for help. If you haven't had to call, then don't call my answer a slack comment.

If you got the bums rush from the vendor, I have to question how you approached the problem with them. The only vendor that will generally give you a hard time is Motorola. Harris may or may not, depending on the age of the radio. If you ask for the name of the tech your talking with, that generally breaks the ice. The tech should ask for your email address, so information can be sent to you.

Jim


He was just asking if anyone had experience with the BK radios. Not a right or wrong answer on a question. No need to call tech support.

Re: BK Radios, anybody using or have experience with them?

Posted: Tue Oct 20, 2015 10:22 am
by jackhackett
Please read the original post again.

Re: BK Radios, anybody using or have experience with them?

Posted: Tue Nov 24, 2015 8:41 pm
by randymince
The first part of the question was generic, since they were demos, I just wanted an overall opinion if anybody had experience with the radios.

The next question was thrown out there for my own knowledge, because tech support wasn't responding in a timely manner, and I was curious about the whole process and if it was even worth the hassle.

Got the radios functioning after about 3 weeks waiting on the key from BK.

Jim, thanks for explaining how to communicate effectively with tech support to achieve desired results. The part about giving my e-mail address to the person I am talking to, for further exchange of information, is simply mind blowing. Now that I have the tools and confidence, I can finally for the first time as a technician call tech support.



This is the first time since I have posted on this forum that I have had anything close to some of the ridiculous replies I just read.

The internet....it's a love hate relationship.