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Downloading FW -Issues?

Moderator: Queue Moderator

firecomm
was Fire4117
Posts: 403
Joined: Sun Feb 08, 2004 5:37 pm

Downloading FW -Issues?

Postby firecomm » Thu Feb 09, 2017 8:16 pm

Anyone else having issues downloading any firmware from MOL? I can dl CPS and other items, it's just when I click on the link I get nothing but 404 error. The link says it's an exe file but beside it in the list it shows HTML Document.

Any ideas?

Thanks.

User avatar
crazyboy
Posts: 344
Joined: Fri Aug 27, 2004 10:29 am

Re: Downloading FW -Issues?

Postby crazyboy » Fri Feb 10, 2017 4:44 am

Just downloaded yesterday with no problems.

Jim202
Posts: 3485
Joined: Sun Sep 09, 2001 4:00 pm

Re: Downloading FW -Issues?

Postby Jim202 » Fri Feb 10, 2017 6:19 am

firecomm wrote:Anyone else having issues downloading any firmware from MOL? I can dl CPS and other items, it's just when I click on the link I get nothing but 404 error. The link says it's an exe file but beside it in the list it shows HTML Document.

Any ideas?

Thanks.


By any chance are you using a Windows 10 operating system on your computer?

Jim

firecomm
was Fire4117
Posts: 403
Joined: Sun Feb 08, 2004 5:37 pm

Re: Downloading FW - Issues?

Postby firecomm » Fri Feb 10, 2017 9:15 am

Jim202 wrote:
firecomm wrote:Anyone else having issues downloading any firmware from MOL? I can dl CPS and other items, it's just when I click on the link I get nothing but 404 error. The link says it's an exe file but beside it in the list it shows HTML Document.

Any ideas?

Thanks.


By any chance are you using a Windows 10 operating system on your computer?

Jim


No sir. Win 7 and another on Win XP. I can get to the link where it shows all the device update packages and when I click on this; MOTOTRBO_Light_R0101100002_080311_Mobile PL NA.exe (or any other FW link for that matter) I get the "the page cannot be found" message.

I've tried both Firefox and IE as well to see if it was browser related.

Maybe an issue with my account?

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crazyboy
Posts: 344
Joined: Fri Aug 27, 2004 10:29 am

Re: Downloading FW - Issues?

Postby crazyboy » Fri Feb 10, 2017 1:22 pm

firecomm wrote:
Jim202 wrote:
firecomm wrote:Anyone else having issues downloading any firmware from MOL? I can dl CPS and other items, it's just when I click on the link I get nothing but 404 error. The link says it's an exe file but beside it in the list it shows HTML Document.

Any ideas?

Thanks.


By any chance are you using a Windows 10 operating system on your computer?

Jim


No sir. Win 7 and another on Win XP. I can get to the link where it shows all the device update packages and when I click on this; MOTOTRBO_Light_R0101100002_080311_Mobile PL NA.exe (or any other FW link for that matter) I get the "the page cannot be found" message.

I've tried both Firefox and IE as well to see if it was browser related.

Maybe an issue with my account?


Just logged in to double check, no problems .exe pops right up to download as soon as the link is clicked.

firecomm
was Fire4117
Posts: 403
Joined: Sun Feb 08, 2004 5:37 pm

Re: Downloading FW -Issues?

Postby firecomm » Sun Feb 12, 2017 7:01 pm

Hmm. Damn! Ok. Thanks all.

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Bigred
Posts: 96
Joined: Mon Apr 14, 2008 7:08 pm
What radios do you own?: Junk that comes and goes...

Re: Downloading FW -Issues?

Postby Bigred » Mon Feb 13, 2017 7:36 am

Don't feel bad, happened to me last month. Updating a XPR8300. Downloaded the intermediate FW just fine but when I tried to get the latest it always 404'ed. That was on site using my Mifi. Later that evening I tried on the home cable and it downloaded first try. Just shrugged it off and returned the next day.
Lots and lots of watts...

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escomm
Queue Moderator
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Joined: Fri Mar 24, 2006 8:24 pm

Re: Downloading FW -Issues?

Postby escomm » Wed Feb 15, 2017 5:46 am

Don't click the links to the firmware files from the main landing page. MOL has not been properly uploading to their virtual directories for a couple years now and nobody at Motorola has the competence to fix the problem even when they are walked through it step by step and reproduce the error themselves. Enter via the resource center and click the software tab and take it from there.

firecomm
was Fire4117
Posts: 403
Joined: Sun Feb 08, 2004 5:37 pm

Re: Downloading FW -Issues?

Postby firecomm » Wed Feb 15, 2017 7:56 am

escomm wrote:Don't click the links to the firmware files from the main landing page. MOL has not been properly uploading to their virtual directories for a couple years now and nobody at Motorola has the competence to fix the problem even when they are walked through it step by step and reproduce the error themselves. Enter via the resource center and click the software tab and take it from there.



Dude!!! YOU ARE AWESOME!!!!

Thanks Jeff, worked like a charm!

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crazyboy
Posts: 344
Joined: Fri Aug 27, 2004 10:29 am

Re: Downloading FW -Issues?

Postby crazyboy » Wed Feb 15, 2017 10:41 pm

escomm wrote:Don't click the links to the firmware files from the main landing page. MOL has not been properly uploading to their virtual directories for a couple years now and nobody at Motorola has the competence to fix the problem even when they are walked through it step by step and reproduce the error themselves. Enter via the resource center and click the software tab and take it from there.


DOh, I assumed thats where he was looking.

firecomm
was Fire4117
Posts: 403
Joined: Sun Feb 08, 2004 5:37 pm

Re: Downloading FW -Issues?

Postby firecomm » Thu Feb 16, 2017 7:56 am

crazyboy wrote:
escomm wrote:Don't click the links to the firmware files from the main landing page. MOL has not been properly uploading to their virtual directories for a couple years now and nobody at Motorola has the competence to fix the problem even when they are walked through it step by step and reproduce the error themselves. Enter via the resource center and click the software tab and take it from there.


DOh, I assumed thats where he was looking.


You know it's funny, I usually go into there to grab stuff once in a while, but i just figured that if it wasn't working on the home page it wouldn't work in there. Especially when I had no issues dl'ing my CPS or other items from the home page.

Lesson learned!


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