Orbacom too? WTF?!?

mavericknet · Post by **mavericknet** » Thu Jul 08, 2004 12:42 pm

I have gotten used the protectionist crap from mother /\/\, but orbacom too?

I speced out a system with the local (as in fifty miles away) orbacom dealer. Gave him a month to get me a full proposal, no word, gave him another two weeks, gave him another week after that for a ballpark and what he had done. Got fed up, talked to Orbacom direct about becoming a dealer. The orbacom representative refers me to the same dealer again saying he's experienced and has installed many (20) consoles. The reps says he will personally remind the dealer.

Well, I wait two weeks, the client I'm working for say they will not deal with that dealer no matter what he returns at this point due to the delay. I right the rep again, telling him he has lost the business because of the lack of response from the dealer. If orbacom still wants the business it would have to come from me (mind you I stated I'd pay for the dealer training and all).

What do I get back, "I'm sorry, but we are firm that we want the experienced top orbacom dealer to handle your needs."

WTF? It's a firm statement of "we don't want your business"

What is this with radio companies, I don't get this from my computer manufacturers. Motorola is firm, "we don't want your business", dammit I still can't CDM software because there is a local dealer that will handle it.. meanwhile most of the local agencies have turned to piracy and doing it themselves... jeez.. anybody else here feel my pain?

What am I supposed to do with orbacom? This leaves me only with zetron, Motorola's blowing me off as usual.

GMC · Post by **GMC** » Thu Jul 08, 2004 6:21 pm

Well....... Let me guess the dealer is All Service Controls....... There were at one time 3 dealers in the area; I was one of them....... Good luck...... ASC has not changed in 20+ years of doing business. But yet everybody (board of fire commissioners) wants to business with him and put up with his crap...... After 15 years I called it quits. Orbacom while building a good product has the same shitty attitude as most big companies.

Post by **xmo** » Thu Jul 08, 2004 6:51 pm

An alternative?

http://www.moducom.com/products/nt/nt.html

Post by **/\/\y 2 cents** » Thu Jul 08, 2004 7:05 pm

I can get you the consoles you want in a snap from an orbacom dealer who CARES. I'm sorry to hear about your experience and it is my pet peave when dealer dorks try to act hard and front like deals are too small or something and they turn their noses up and crap. These are the some tool jobs who complain about their commssions at the end of the month..go figure. You wouldn't believe how many times I saw stuff like this happen when I used to sell radios full time. What a sh**ty attitude to have...they should be stripped of the privledge to sell to ANYONE, period. Radios should have a hippocratic oath like a doctor to help anyone who needs radio assistance. A Batlabs "code of honor" so to speak.

You have to be an idiot to turn down business, no matter who you are. Burns me up I tell ya.

GMC · Post by **GMC** » Fri Jul 09, 2004 3:17 am

Hello,

I do not believe that Orbacom will let another dealer supply the console in an area that is not there's. They will want to know who the console is for and where it is going. If that were the case they would have just supplied the dealer list and said pick someone else.

n9upc · Post by **n9upc** » Fri Jul 09, 2004 5:54 am

I do not believe that Orbacom will let another dealer supply the console in an area that is not there's. They will want to know who the console is for and where it is going. If that were the case they would have just supplied the dealer list and said pick someone else.

If you go to Orbacom like what happened in this case they will tell you to go with your local dealer.

However, if you go and have another dealer come in and help you Orbacom will not really care as long as they can sell a console. Orbacom direct will not really do anything for sales on there own they have dealers for that. (Something I like better then /\/\ )

The only problem with another dealer coming in from another area and if you acted as a sub-contractor good luck on getting any sort of technicial support. You would have to do the week training program at there facility and do it under the companies name which sold the console.

They do work a little wierd sometimes but I think there product is far better then the /\/\ gold elite. But, this is of course my opinion.

JAYMZ · Post by **JAYMZ** » Fri Jul 09, 2004 6:49 am

Try giving NYCOMCO in Poughkepsie NY a call. They supply the Orbacom equipment for our Center and we love it. We just received the upgrade from the DOS version of their software to the Windows version and it is solid. No issues what so ever. And whenever we've had a problem with the consoles they have been pretty good about coming out to fix it in a timely fashion.

mavericknet · Post by **mavericknet** » Fri Jul 09, 2004 9:24 am

I work radio repair, I wasn't interested in being a sub-contracter when I contacted Orbacom, I was going for the full boat dealer. If this is one of their "big" dealers and he's only sold 20 consoles total there's something wrong. I guess if I sell five that makes me a strong showing?

Please, two other agencies I know of are looking to build major facilities within the next three years that could use consoles of this nature.... I explained that the local Orbacom dealer shot the whole manufacturer in the foot as far as this market is concerned and the guy didn't care.

Anyway, yes I will deal with a non-local orbacom dealer and go through any traning necessary... but dammit I need additonal training to specify the system. I assume the dealer training would've covered that.

Anybody have a hook at the Orbacom manufacturer that can wrangle a dealership. GMC, you said you were a dealer? Do you still have any pull at Orbacom?

Post by **alex** » Fri Jul 09, 2004 9:27 am

Why don't you put a call into the presidents office.

If you get someone in the office that listens to you, follow up your request with a certified letter recapping the discussion, and your request.

Someone will listen to you. Hopefully. Usually writen statements and complaints carry more weight than verbal ones. If you take the time to write it down, pay the money to send something certified, etc, sometimes that'll help....

-Alex

mavericknet · Post by **mavericknet** » Fri Jul 09, 2004 1:02 pm

I guess I'll try that advice Alex, I'm not left with much other choice (I'm now two weeks and counting waiting for a ballpark from Motorola).

motor59 · Post by **motor59** » Fri Jul 09, 2004 2:44 pm

Check your PM's.

GMC · Post by **GMC** » Sun Jul 11, 2004 4:28 pm

I don't and as far as I know when Orbacom pulled (or should I say forced out) the other dealers from the area it was doing that nation wide in an attempt to have only one or limited dealers in an area and limited the competition and thereby in effect control the price in bidding. The way the system WAS set up I could even beat the factory pricing if I sharpened the pencil. Orbacom mangenment will not care if you don't like the local dealer, they will stick to "they are the dealer in the area". I still believe that even if you have the factory bid the console they will say that you have to use there dealer for the install. The factory training was free. I think the only way you might be able to get the training and install it yourself is if you were a direct employee of the municipality and they had there own service techs.

In general they build a great console but most of there staff and management have a :o attiude (sort of like the big M) Basicly it's our way or the highway.

I may still have some of the spec books, may be a little out dated but I'll look, Specing there system is not hard I can help you with that. But unless you get the powers to be to change there attiude your still in the same boat.

Good Luck,
Gary

Orbacom too? WTF?!?

Orbacom too? WTF?!?

Yup, ASC

It didn't get me anywhere with Motorola, but...