)I did a search for the word "chargeback" on here, but could not find specifically what I was looking for. I know that if a customer is not happy with a purchase made by credit card, he/she can request a chargeback from their bank which gets deducted from the seller. I ordered something off ebay, paid by paypal with cc, but never got my stuff. I am waiting for paypal to refund my money, but I originally tried to file a chargeback instead (as they are *supposed* to be much faster)
The CS rep didn't even know what the word "chargeback" was. I had to explain that it is when a buyer disputes a charge for a purchase. She finally *sorta* understood what I meant, but said that it takes 45 days to process. I tried to find some Federal Law covering the rights of CC holders on chargebacks. Closest thing I could find is as long as the seller is within your state, or within 100 miles of your home then you can file for a chargeback. Can anyone give me some pointers, or the Federal Law regarding chargebacks from Internet purchases? The seller is in the US, but is more than 100 miles from me. My CC bank doesn't seem to be familar with the process or the laws that govern it.
