FSB10203 - XTS/XTL radios w/R11.00.00 may get 01/82 or 01/90

[The Pager Geek]

FSB10203

Subject: XTS/XTL 5000/2500/1500 radio’s using Host R11.00.00 ONLY may experience 01/82 or 01/90
errors

MODELS AFFECTED:
Only those models listed below having Host R11.00.00 may be affected. Serial number range is xxxXJAxxxx
through xxxXJFxxxx or any previous vintage radio which has been Flashport™ upgraded to R11.00.00. The
factory was shipping radios with Host R11.00.00 from 7-Jan-08 through 5-Mar-08.

Portables: XTS5000 (all models), XTS2500/1500 (“BN” Models ONLY)

Mobiles: XTL5000/2500 and 1500

SYMPTOM:

Portables upon power up may exhibit an error 01/82. However, the Mobiles upon power up may exhibit either a
maintenance mode or 01/90 error.

CAUSE:
Software defect

RESOLUTION:
This issue is corrected in firmware versions R11.00.01 or later. This can be done by following the Software
Request Options (Appendix A) and submitting a Software Refresher Form requesting new firmware (Appendix C).
Note: These errors are not recoverable in the field. Radio’s exhibiting these errors will need to be sent to a
Motorola Service Depot for repair. Out of warranty units will be covered per this bulletin only until the expiration
date.

SEVERITY RECOMMENDATION:
High - Perform Immediately

PARTS REQUIRED (HARDWARE/SOFTWARE):
R11.00.01 or later versions

LABOR ALLOWANCE:
Labor will be provided to authorized servicers under the terms of Motorola’s product warranty, Labor Warranty
Guidelines, or Motorola Service Agreement. Please use the information contained in Appendix B to determine the
allowable warranty charges, on a per customer basis by product APC that requires this FSB. If you have any
questions, please contact Motorola SSC at 800-927-2744.

[GEMOTO]

FSB10203 - XTS/XTL 5000/2500/1500 radio's using Host R11.00.00 ONLY may experience 01/82 or 01/90 errors

I have posted the actual document here: http://www.mediafire.com/?mmfpvx1ajnm

[GEMOTO]

Oops, sorry about the re-post, I just noticed The Pager Geek posted it as well.

[tvsjr]

Edited title, merged threads, and stickied for 90 days.

[N4DES]

I had an xtl1500 with that firmware and it was really unusual. I would get the 01/90 error sometimes and other instances I would get a radio re-boot upon power up and no receive audio.

It was fixed this past weekend and now has 11.00.03 and I was advised by the contact in Plantation that it is a buffer overflow issue the corrupts the internal cp upon power up, or something like that.

So far so good.
Mark

[The Pager Geek]

12 is current (as of this posting)

When they go 01/82, they are REALLY not well and need to go back. None of the usual "keep pressing write" tricks work.

Avoid 11.00.00 at all costs...

tpg