FSB10247-XTS 5000 Push-to-Talk (PTT) and Side Button Issues

[alex]

FSB NUMBER: FSB10247

Government and Public Safety APC: 320 and 721
1301 E. Algonquin Road DATE: Oct-08
Schaumburg, IL. 60196 EXPIRES: 31-Oct-09
Version: R.01.01.00 Page 1 of 2

BULLETIN TYPE: Warranty Service

SUBJECT: Up-Issue of SRN1490 - XTS 5000 Push-to-Talk (PTT) and Side Button Issues

MODEL / SYSTEM AFFECTED:
XTS 5000 radios manufactured or shipped from October 2002 to January 2005 (represented by serial numbers
xxxCCUxxxx through xxxCFBxxxx).

SYMPTOM:
One or more of the following symptoms may be observed.
1) The PTT button ‘sticks’ (stays down). In some cases, this may be seen as a constant transmit.
2) Multiple keys / de-keys within a single PTT button press.
3) Loss of side button function, including PTT button. May be seen as no transmit.
Note 1: These symptoms will not be exhibited when using remote PTT accessories, such as remote speaker
microphones or some surveillance accessories

CAUSE:
A small percentage of front covers fabricated in these time ranges show a decreased resistance to damage caused by high force or high cycle button actuation.

RESOLUTION: Front covers, from radios within the date code ranges above and that show one of the symptoms noted, will need to be replaced. Warranty replacement front covers can be ordered from the Aftermarket and Accessories Division, AAD (1-800-422-4210) by referencing the radio’s serial number and this FSB when submitting the order. See Table 1 for a list of the replacement front cover kit part numbers. For those not wishing to perform this front cover replacement procedure, please contact your local authorized repair center or send the affected radios to one of the following service centers. Please reference this FSB to insure proper billing.

Note 2: IMPORTANT - Radios labeled “FM” or Factory Mutual must be sent to a Factory Mutual approved/authorized repair center to perform this rework to insure FM approval rating is maintained.

SEVERITY RECOMMENDATION:
Low – Perform when system exhibits the above symptoms.

PARTS REQUIRED (HARDWARE/SOFTWARE):
See table 1 for part numbers needed. Note 3: For any warranty orders placed through AAD, the defective front covers must be returned within 45 days (with correct paperwork) to insure that billing for those parts does not occur

LABOR ALLOWANCE
Labor will be provided to authorized services at a rate not to exceed $20 per unit.

FRONT COVER KIT DESCRIPTION
NNTN6465_ Standard / Black / Model-1 (no keypad)
NNTN6466_ Standard / Black / Model-2 (limited keypad)
NNTN6467_ Standard / Black / Model-3 (full keypad)
NNTN6468_ Rugged / Black / Model-1 (no keypad)
NNTN6469_ Rugged / Black / Model-2 (limited keypad)
NNTN6470_ Rugged / Black / Model-1 (full keypad)
NNTN6471_ Rugged / Yellow / Model-1 (no keypad)
NNTN6472_ Rugged / Yellow / Model-2 (limited keypad)
NNTN6473_ Rugged / Yellow / Model-3 (full keypad)

The information contained in this bulletin is intended for use by trained, professional technicians who have the proper tools, equipment, and training to perform the service described above. If applicable, enter this information or note this bulletin number and subject material in the appropriate equipment instruction manuals and make necessary schematic diagram changes. Labor and/or parts warranty reference is limited to products sold and in use in the United States. For products sold and in use Internationally, this bulletin is for informational purposes only. Radios that are Agency Approved must follow designated agency guidelines. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other trademarks, product, or service names are the property of their respective owners.

[DEMCERT14]

Is there any similar FSB notices like this relating to issues with the PTT for the XTS3000 models?

[Pj]

None that I have ever come across. The 3k and 5k, although the same formfactor, can not be interchanged, so other than wear and tear, I'd doubt a similar problem exists.

[Alex663]

Looking for a little clarification...

One of my radios falls under this bulletin per the serial number. Does Motorola cover the expense for replacing the housing? The effected radio I have is FM approved, so it would have to go to the depot, would they also update the firmware at the same time?

Thanks

[Pj]

If I read it correctly earlier, if you have a properly tagged radio within that range, you should be able to ship it to the correct address, with a copy of the FSB inside, and your good to go. Just state your problem.

When you see FSB's that state "warranty coverage", it should be no cost to the customer, even if the radio is out of warranty.

I have had out of warranty units and they have been covered as stated above.

[Alex663]

Any chance I would get a firmware update at the same time?

[Pj]

Most likely it would get a firmware and PM work done.

Pretty much anything that goes thru the depot is done that way.

I had a MW800 that went to the depot not too long ago for a $5 part on a FSB - and came back with new shields, new flex, new harddrive, current firmware and current software image.

[tvsjr]

I had a MW800 that went to the depot not too long ago for a $5 part on a FSB - and came back with new shields, new flex, new harddrive, current firmware and current software image.

Oh really? Hmm...

[Pj]

Yup... told ya! Just sucked to reload all the software on the new HD, but...

[MTS2000des]

my local MSS (Diversified Electronics) replaced one for me on the spot last month, even though my XTS5000 VHF was out of warranty, per the FSB. Good reason to have a properly tagged radio and a good MSS...

[batdude]

just wait until (insert hamfest name here)


when there are boxes and boxes of "excellent condition" "slightly used" XTS 5000 front shields


or worse, they'll end up on ebay




doug

[GlennD]

We have about a thousand radios that fall under this serial number range. We have had 3 Fire FM radios fail and no PD normal radios fail so far.