Batboard

How can I fix this issue,

Our tones are A-B and A-C, We have a Duty tone and a All call tone. When toning the all call they tone (A-B and then A-C) When they tone the all call the pager records the all call tone and then a separate recording for the all call tone.. is there any way to fix this in programming

ces911 wrote:How can I fix this issue,

Our tones are A-B and A-C, We have a Duty tone and a All call tone. When toning the all call they tone (A-B and then A-C) When they tone the all call the pager records the all call tone and then a separate recording for the all call tone.. is there any way to fix this in programming

I've never heard of a way around this. It's how the pager is designed to work. An alert triggers the stored voice. A second alert triggers it again. If you had three alerts programmed, it would do the same again.

You could set up one of the function switch settings to be on/off duty. That could eliminate your Duty tones from from triggering SV if a member sets himself (or herself) off duty. It would help but it won't eliminate the problem. And members would have to remember to set themselves on or off duty.

The only other solution would be to have dispatch only send out the All Call for all call situations. That's not a perfect solution either, but something to think about.

SteveC0625 wrote:

ces911 wrote:How can I fix this issue,

Our tones are A-B and A-C, We have a Duty tone and a All call tone. When toning the all call they tone (A-B and then A-C) When they tone the all call the pager records the all call tone and then a separate recording for the all call tone.. is there any way to fix this in programming

I've never heard of a way around this. It's how the pager is designed to work. An alert triggers the stored voice. A second alert triggers it again. If you had three alerts programmed, it would do the same again.

You could set up one of the function switch settings to be on/off duty. That could eliminate your Duty tones from from triggering SV if a member sets himself (or herself) off duty. It would help but it won't eliminate the problem. And members would have to remember to set themselves on or off duty.

The only other solution would be to have dispatch only send out the All Call for all call situations. That's not a perfect solution either, but something to think about.

Thanks. The other question I have is that after it receives alert it doesn't re mute it self and stays open to other traffic until i push reset button..

ces911 wrote:Thanks. The other question I have is that after it receives alert it doesn't re mute it self and stays open to other traffic until i push reset button..

On the V, Delayed N instead of Revert N. Stick with about 10 seconds.

Not sure on the VI as I am not working with them yet.

Thanks again. I set it to 18 sec. Sometimes our disp takes a few seconds before talking.