I'll start with an introduction, my name is Jeff and I own/run JR Electronics up on the west coast in Canada. We do component level printed circuit board repairs to a lot of different things but specializing in power supplies for telecommunications equipment and industrial controls. Radios are sort of new to us, we kind of fell into them since it seemed no other shop was repairing them and a couple of our existing customers asked us to give them a try. They were quite easy to repair, like all electronics there were a few predominate faults (worn out on/off volume controls, bad PTT switches, etc). These faults repeated and once figured out were no problem to correct. With a little advertising we're suddenly innundated with the little black boxes.

I've been through the first set of questions and received an email:
It's been a week and I haven't heard back. Is Motorola always this slow? I know it takes time to set up a new account but a week? Should I be trying to contact them or am I just being too impatient?Thank you for your patience. The Account Manager has approved the request. Your information is now being forwarded to Motorola's Customer Maintenance Team who will set you up with a 10 digit customer number, credit analyst, credit terms, etc. You may be contacted again if further information if needed or to notify you your setup is complete.
Jeff