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MCD 5000 cannot define GU IP
Posted: Tue Sep 25, 2018 5:01 pm
by proffkursk
In MCD 5000 CT (version 2.3) when I click on "Define GU IP" and enter login credentials it ends up with error message “No response from 10.0.0.1, please check connection to GU.”
I can ping RGU/Deskset on 10.0.0.1. I have SFTP access to it and can communicate with RGU/Deskset via MMI/Local O&M in Putty.
Any ideas?
Re: MCD 5000 cannot define GU IP
Posted: Thu Sep 27, 2018 7:26 am
by wavetar
Are you interfacing to it via the 'internal LAN' port?
Re: MCD 5000 cannot define GU IP
Posted: Fri Oct 19, 2018 6:47 am
by techtonics
Depends on the version of the RGU/Deskset. If it is version 1.0 you cannot talk to it with version 2.3.
I just deployed an additional 20 desksets and had to install an older version CT in order to set the IPs and firmware update.
Re: MCD 5000 cannot define GU IP
Posted: Mon Aug 05, 2019 7:52 pm
by proffkursk
Thanks all! I found where the problem was. A standalone (initial) version of CT was not installed, but an upgrade version. Once I installed everything in order, it started talking to RGU/Desksets.