Batboard

If anybody relies on Accesspoint http://accesssecure.mot.com/Accesspoint for parts/info, get what you need before the 31st of January, when all access will be through the Motorola Online site.

They state that "Consumers will not be able to gain access to Motorola Online, and are encouraged to vist http://www.motorola.com"

So much for another great part of Motorola's support. No manuals/parts/accessories online for the end-user, brilliant.

Mark

Motorola does state that the following will be available on the new site:

>Resource Center -A library of product, >technical and support materials

That remains to be seen....now free/pay later. I would hope for the best. It did allow me to register.

On a different topic:

ICOM now has all their Amateur User Manuals in PDF format on their website and even a troubleshooting database for servicing. I just learned how to use my IC-2800 by paging through the manual on my 17" Monitor. Nice alternative to paging through that small 5" X 8" manual.

>Training Center -Information on available >courses and curriculum

Just look at some of the prices on these Motorola courses....incredible! Now I know why my ex-employer never sent me to that Motorola School!

Maybe, I don't see the big picture here.

Eddie
N4UMJ
Matthews, NC

I'm curious, did you actually get access to the new site after registering? I registered, but I never could get into the site.

On 2001-12-28 19:32, N4UMJ wrote:
It did allow me to register.

I also registered but haven't been able to sign on.

No....I was not allowed to sign on either.

Tried again tonight.

Maybe it will be activated later in January.

Eddie

I called the help desk. No one gets access unless your a reseller/dealer. Yes, you can register, but until you call and they link your "aaproved" account to your logon its useless.

I give up...Motorola has lost me. The do nothing to the user except make their life difficult and expensive.

I think I'll look at other suppliers, and if I need MDC, I'll buy the Midian board.

Chris

GREAT. It's about time.
There are many products from Motorola that are very low margin (sometimes no margin at all).
When I apply a modest margin on the product and my customer goes to Accesspoint and finds that I sold it for over Motorola "list" price they are mad at me when it is "M" that has the poor pricing policy.
Also Motorola's new policy to sell to end users at a MSS cost (i.e. "self servicing" customers), and then they expect us to service these customers as the local MSS only for them to buy the parts at cost after we identify the items required for their purpose.
I always thought that the "end user" should pay list price. If a customer is "self servicing" should they pay list price. They are the end user.
In my area there are three Motorola MSS shops (two of our branches and a third) and none of us wants to service these users. It just results in poor service to the end user.

I have to disagree a bit here. The is no fault in selling to "self-servicing" end-users at wholesale prices. Many folks, myself included, are perfectly capable of servicing their own radios and do not require the support of a MSS. I do, however, have a problem with people who take advantage of wholesale pricing and then when the repair or problem is beyond their expertise go pick the brains of a local shop or expect the shop to bail them out cheap. If something is out of my league, the local shop gets my business and charges a fair price for the convenience, personal service and expertise. I do, however have a problem with getting hit hard for little silly parts that are easily user replaceable. While accesspoint is going down, the AAD will still be catering to the end user, and consequently will still be selling parts, providing ID's and quoting prices. If I were a Motorola shop, I'd be pretty bent out of shape by the fact that when you call AAD these days, they want you to spend a grand for "reseller" rights so you can buy at even cheaper pricing. Corporate is trying to cut their own shops out of the loop.

My local Motorola Dealer sells parts at the Accesspoint price. I think the real money they make is obviously from servicing radios and making money off of labor prices. When I asked for an on/off/volume knob and told the dealer that I was going to replace it onto my radio myself, he was just fine with it. The part only cost me less than $6- or really whatever the Motorola retail price is, and then tax.

Of course, if you sell radios as part of inventory at a Lowes, or office depot where M series equipment and accessories can be purchased, then it should be no surprise when nobody buys it at the inflated price.

-Josh