I need a bit of advise on the effectiveness of a mass call out device. The nuts & bolts I'm satisfied with as the planned host site has N+1 power, route diversity, and can utilize GETS for outbound calling.
What we are looking at is the RapidReach system made by Enera http://www.enera.com , with ISDN PRI interfacing to the local switch (Avaya Definity G3 Enterprise) and serving CO's (Avaya 5ESS)
A. Are they more effective then a person to person phone tree?
B. Think this would fly as a homeland security grant item?
PS - this is not a reverse 911 system. It will utilize clean verified data to recall employees
Martin
Mass Call out system
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spareparts
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Re: Mass Call out system
[quote="spareparts"]I need a bit of advise on the effectiveness of a mass call out device. The nuts & bolts I'm satisfied with as the planned host site has N+1 power, route diversity, and can utilize GETS for outbound calling.
You need to stand back and look at just how this black box operates. Then compare it with a normal calling tree individual calling list. Part of you answer lies in just how many telephone lines you can dedicate to this box.
The box is only as effective as the number of telephone lines you connect to it. One line one call out at a time. Same as you starting the first call on a manual call tree list. Then you add a second line. Now it can make 2 calls at the same time. Add another line, that makes 3 calls at once. Your still somewhat limited by the time it takes for someone to answer the other end of the call.
Unless you have say 8 or 10 lines connected to this high priced phone dialer, your probably not going to get what you want from the money you spend on it. It also depends on the phone service working.
Jim
You need to stand back and look at just how this black box operates. Then compare it with a normal calling tree individual calling list. Part of you answer lies in just how many telephone lines you can dedicate to this box.
The box is only as effective as the number of telephone lines you connect to it. One line one call out at a time. Same as you starting the first call on a manual call tree list. Then you add a second line. Now it can make 2 calls at the same time. Add another line, that makes 3 calls at once. Your still somewhat limited by the time it takes for someone to answer the other end of the call.
Unless you have say 8 or 10 lines connected to this high priced phone dialer, your probably not going to get what you want from the money you spend on it. It also depends on the phone service working.
Jim
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spareparts
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Re: Mass Call out system
Jim,Jim202 wrote:You need to stand back and look at just how this black box operates. Then compare it with a normal calling tree individual calling list. Part of you answer lies in just how many telephone lines you can dedicate to this box.spareparts wrote:I need a bit of advise on the effectiveness of a mass call out device. The nuts & bolts I'm satisfied with as the planned host site has N+1 power, route diversity, and can utilize GETS for outbound calling.
The box is only as effective as the number of telephone lines you connect to it. One line one call out at a time. Same as you starting the first call on a manual call tree list. Then you add a second line. Now it can make 2 calls at the same time. Add another line, that makes 3 calls at once. Your still somewhat limited by the time it takes for someone to answer the other end of the call.
Unless you have say 8 or 10 lines connected to this high priced phone dialer, your probably not going to get what you want from the money you spend on it. It also depends on the phone service working.
Jim
The switch in question has 8 ISDN PRI, we are looking allocating 2 of them to the device (works out to 46 outbound calls at the same time)
My main question is how do people respond to an automated system, IE do they get the message and act on it We are not talking about PS people for the most part in this application.
Martin