Batboard

My co-worker called this in a few weeks ago when he realized that all of our XTLs with O5 heads had this problem and /\/\ finally made it out as an FSB. The flash upgrade cleared up the problem. I can't believe that this one slipped thru the quality control cracks:

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MOTOROLA FIELD SERVICE BULLETIN #FSB10006
APC CODE: 518, 500, 585
DATE: Jul-06
EXPIRES: 12/31/06
BULLETIN TYPE: Warranty Service

SUBJECT: XTL2500 mobiles or XTL5000 mobiles using M5/O5 control heads will transmit approximately 1100Hz off frequency when in Astro digital conventional mode.

MODELS/SYSTEMS AFFECTED: Models listed below with options G51, G361, G806, using ASTRO Digital Conventional Mode AND Host/DSP versions R07.00.00 to R08.00.00 are inclusive, as well as radios that were flash upgraded to these configurations.

Models listed below manufactured between January 2006 and July 2006 denoted by serial range xxxCGAxxx / xxxTGAxxx thru xxxCGNxxx / xxxTGNxxx are affected.

XTL2500 mobile - 7/800 / UHF / VHF
XTL5000 mobile - 7/800 / UHF / VHF plus ordered with option G442 - XTL 5000 CONTROL HEAD

NOTE: Trunking applications and ASTRO Digital Conventional applications using the 'W' series control heads are NOT affected.

SYMPTOM: Mobile will transmit approximately 1100Hz off frequency when in ASTRO Digital Conventional mode.

CAUSE: Software Defect

RESOLUTION: Upgrade the radio firmware to Host R08.00.10 or later. Please contact the Motorola Subscriber Technical Support at 800-927-2744 for assistance in obtaining this upgrade. FO will be required to verify options.

SEVERITY RECOMMENDATION: HIGH : Schedule and perform immediately
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Ohh, we have a bunch that are affected! I'll have to call tomorrow and get the ball rolling.

Thanks for the heads up! Did you see this SRN on MOL or did Moto notify you? Seems they are not sending us SRNs.

A employee at one of our sister shops received it from someone at the TSO Subscriber Team (system support center) when he was asking about something else. We came across the problem a few weeks ago on the bench and been assisting the USFGMD field engineers at getting them any info they need from our end. We performed the firmware upgrade and it appears that it does fix the problem.

The bad part is that it takes 20+ mins per radio. We attempted to use the USB cable to flash three radios, 1 made it and the other 2 turned into bricks and will have to be sent back to the FTC. We switched to the serial cable and quite a few radios flashed just fine.

We haven't been receiving TSBs and SRNs either but have been trying to check MOL now and then to keep up.

You can sign up for bi-weekly emails from MOL, which include FSB/SRN notices.

Todd

Where do you sign up?
It is not on my MOL

All SRNs are linked from the MOL homepage, look under service news. To get the emails, go to settings -> preferences -> general settings and be sure to click on "add me to email distribution". You may need your MOL administrator to help you out if they haven't given you access to the update profile screen.

That has always been ticked and I've received zero.
I don't even have a service news folder.
We are only a self maintained customer with a SZ 4.1 system.
Maybe that does't warrant service news!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Maybe you needed to add H102 - Conventional EMail Notification to the system.

HA!

According to Motorola this only affects radios with G51, G361, AND G806 options installed. THis does not affect our radios since we do not have APCO25 G361 option.

Bruce1807 wrote:That has always been ticked and I've received zero.
I don't even have a service news folder.
We are only a self maintained customer with a SZ 4.1 system.
Maybe that does't warrant service news!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Click 'Resource Center', then 'Services', then 'Service Bulletins and Notes'.

It's not on my MOL at all. and is itit all three options installed,
one option?
I have G51 and G806 options within those serial numbers in our emergency operation centre. We use conventional Astro as a backup through a a PDR3500.