FSB10051 (For those w/jedi display problems)

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If applicable, enter this information or note this bulletin number and subject material in the appropriate equipment instruction manuals and make
necessary schematic diagram changes. Enter this bulletin in the correct MASTER and CLASSIFIED INDICES for future reference. Labor and/or
parts warranty reference is limited to products sold and in use in the United States. For products sold and in use Internationally, this bulletin is for
informational purposes only. Radios that are Agency Approved must follow designated agency guidelines.
Networks and Enterprise Business
1301 E. Algonquin Road
Schaumburg, IL. 60196

FSB NUMBER: FSB10051

APC CODE: 402, 432, 466, 511, 355

DATE: February 2007

EXPIRES: 31-Dec-2007

BULLETIN TYPE: Warranty Service

SUBJECT: Up Issue of SRN1394D – Radios exhibit missing pixel rows or columns of an alphanumeric message or
other normal displays.

MODELS AFFECTED:
MTS2000, MT2000, HT1000, JT1000 and MTX8000/9000 radios built from January 1999 through March 2004. These
are identified by serial numbers xxxAZAxxxx through xxxAEFxxxx. LCD boards manufactured during this time period
may exhibit this issue. The manufacture date code of the LCD board is printed on the board itself and would be 00010
through 04136.
NOTE: Any radios not exhibiting missing pixel rows or columns, or those that are cracked or have been abused are
not covered by this FSB.

IDENTIFICATION OF ISSUE:
1. In order to verify a failure due to this manufacturing issue:
a) If the front cover has never been replaced then the radio serial number date code will be xxxAZAxxxx through
xxxAEFxxxx.
b) There should not be any cracks or signs of abuse on the front cover.
c) A good display should look like the one in sample Picture 1, and a defective display should look like the on in
sample Picture 2.
Picture 1: Examples of a GOOD display
Picture 2: Example of a BAD display that has missing pixel rows and columns
2. For radios exhibiting the condition above with a serial number outside of the listed range will require verification
through the display date code. These radios could have had their covers replaced with a suspect front cover in the
field or at one of the Radio Support Centers (RSC). The method to identify an affected display would be by looking at
the supplier date code label located just under the front cover flex. Our supplier has 3 facilities where the LCD boards
were manufactured. The date code of the LCD board is explained below. Please note they are different ways of
reading the date code between the facilities.

Page 2 of 3 Version: R01.00.00 June 07
If applicable, enter this information or note this bulletin number and subject material in the appropriate equipment instruction manuals and make
necessary schematic diagram changes. Enter this bulletin in the correct MASTER and CLASSIFIED INDICES for future reference. Labor and/or
parts warranty reference is limited to products sold and in use in the United States. For products sold and in use Internationally, this bulletin is for
informational purposes only. Radios that are Agency Approved must follow designated agency guidelines.
Picture 3: Example of LCD boards manufactured in the Philippines
In Picture 3 you see a date code of 04024. This is read as year, week and day. 04 = 2004, 02 = work week 2 and 4 =
day of week. For these LCD boards any that show a date code within the range of 99011 through 04136 would
qualify for this FSB.
Picture 4: Example of LCD boards manufactured in Beijing or China
In Picture 4 you see a date code of 40806. This is read as day, week and year. 4 = day of week, 08 = work week 8
and 06 = 2006. For these LCD boards any that show a date code within the range of 10199 through 61304
would qualify for this FSB.
Date Code 04024
Date Code 40806

Page 3 of 3 Version: R01.00.00 June 07
If applicable, enter this information or note this bulletin number and subject material in the appropriate equipment instruction manuals and make
necessary schematic diagram changes. Enter this bulletin in the correct MASTER and CLASSIFIED INDICES for future reference. Labor and/or
parts warranty reference is limited to products sold and in use in the United States. For products sold and in use Internationally, this bulletin is for
informational purposes only. Radios that are Agency Approved must follow designated agency guidelines.
Note: Radios that have display boards whose manufacture date code does not fall in the range noted above do
not qualify for this FSB, regardless of the serial number of the radio. Out of warranty radios not meeting the criteria
listed above would be subject to a Flat Rate repair.

CAUSE:
Manufacturing assembly process issue.

CORRECTIVE ACTION:
Repair or replace LCD display. Due to the unique bonding equipment necessary, the repair or replacement of the
LCD display can only be performed at depot level. Please return any units that meet the above listed criteria to one of
the Motorola Radio Support Centers listed below.
Motorola Service Center Motorola Service Centre Motorola Federal Technical Center
45-D Butterfield Trail 8133 Warden Avenue 4395 Nicole Drive
El Paso, TX 79906 Markham, ON L6G 1B3 Lanham, MD 20706
800-227-6772 800-543-3222 800-969-6680
Ref: FSB10051 Ref: FSB10051 Ref: FSB10051
SEVERITY RECOMMENDATION:
Low - Perform when system exhibits above symptoms
LABOR WARRANTY ALLOWANCE:
Parts only are authorized by warranty for the Motorola Service Centers. No labor warranty is implied, intended or
authorized by this bulletin. There is no compensation for returning units to Motorola for repair.

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How long did that get extended for again? Did it expire?

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Expires March 31, 2009

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Do you have the form available that needs to be filled out? I have 4 that need to go...