Motorola Online - more info on getting setup for it

[alex]

During a spell of bordom at work today, I called Motorola Online (MOL) to ask about their progress on setting up individuals to get access. They said that I needed to call over to the Accessories and Aftermarket devision and get setup for an account number. According to the women I spoke with at the Accessories/Aftermarket Div., she said that it wasn't possible. I asked her to call over and see what MOL said. She then came back and said that she could start the process of getting me a motorola customer # for the parts division, and then from there call back MOL and say that I want to activate my account. From there she took my name and number, and said someone will be contacting me within 24-48 hours to set the account up. If not, I got a case number to reference.

However, it seems like they are unsure about what to do about us "individuals." Right now it looks like they are giving us ID numbers to allow MOL to just add us as users, and get into the system. We'll see how far I get. If you'd like to try to, here's the number for the Accessories/Aftermarket Division.

1-800-422-4210.

If they cry about you not being able to access it, then just ask them to call over to MOL and get the skinny.

I'll keep people advised as to what my progress is.

-Alex

[Jay]

Hey Alex,

Have you had any progress yet? Heard from anyone? I don't need to buy anything yet, but the thought of having to track down part #'s from all over the place makes me interested to see what we can do.

Jay

[alex]

No, no one has called me yet. I'll call tommrow with my case number and see what the deal is.

-Alex

[[email protected]]

Alex,

After setting up an account with MOL for the county, I would highly reccomend that you give them a quick call every couple of days with a "just checking in" type of attitude.

I was told on a Friday that they would have the MOL portion of our account activated the following Monday and would be sending me an email confirming that it was now active. Monday came and went with no response so I called on Tuesday and was told that the account should be up and running later that day or Wednesday at the latest and that I should just wait on the email. Once again the Wednesday passed with no word from MOL so I called again on Thursday, again I was told that they couldn't imagine what the hold up was and apologised for the delay... the young lady on the phone assured me that she was going to personally go over to the account set-up department and get things straightened out. Everything would be up and running as planned by Friday morning... To make a long story short... this process went on and on, until the next tuesday morning, when the elusive MOL setup email arrived and a quick login attempt revealed that I did indeed have access.

I will say that all of the service reps were very friendly and courtious on the phone... maybe just didn't know the whole story behind what they were doing.
John

[alex]

Well, the saga continues.

I did apprently get a call from a M rep, however, thanks to my phone being in my pocket, it didn't ring because it didn't have a good signal... I got voicemail to call back they left a long distance number and an 800 number. I called the 800 number back which apparently was their MOL/Web group, and they said the account was noted for someone to call me for my address. So I gave the women my address, and a phone number that I can be contacted at. She said that the case was also closed due to not being able to reach customer (********, I called right back after I got the Voicemail). So she reopend it and sent the info back to the Accessories and Aftermarket devision. She said that someone should call me from there sometime and give me some info, that I think have to call the MOL people and get setup for the web stuff.

Hrumph. We'll see how long this takes to get working, but I can see what Searchlighter is saying. Responses like "well, its going back to this dept now, I don't know how they work over there, and don't know what they are going to do with the information". Yeah, I have a nice warm feeling that someone over there cares... Really... I do.

-Alex

[wavetar]

You're going to be disappointed once you do have access, the site sucks. It's difficult to find anything...the "search" engine can't find it's own ass...and the "latest" firmware upgrade file for the pro series radios is a couple of months old. It's a poor replcement for accesspoint, I hardly even use it.

Todd

[[email protected]]

Wavetar,

Just curious as to where you found the firmware upgrades for the pro series radios? I've been playing around on the business online site for the past week and have looked a little for it but haven't been able to find it. The navigation setup isn't the best I've seen in the world.

John

[attitudextreme]

At the top of the page click on resource center, to your left click the + next to product info, then click the + next to software and you should see it.

[[email protected]]

Well, no luck trying that. They must have it disabled on my account for some reason. I went to resource center then to product information and clicked on the plus next to software but all that comes up is a button that says service. When I push it I get a link to the .pdf file of the parts numbers for the current RSS. Any other suggestions?
John

[attitudextreme]

I checked it on my account and it is still there. under software I have service, Firmware/Flashing, and other

[[email protected]]

That's interesting... Are you setup as a dealership, MSS, or what exactly? Maybe the type of user dictates what we have access to on the MOL site? I thought it would be pretty well equil to all who had access since I can go into the learning center and take M's online courses or sign up for others.
John

[attitudextreme]

I am set up as an MSS you may talk to your administrator and see what privileges you have there should be one person in your company with that access.

[[email protected]]

Yeah, you would think that they would make it available to us... my dealer has just been emailing them to me when I request them. Our MOL account is setup as the county account so it may be differant for government entities. If anyone on the account has access to it, I would expect it to be me, since I set up the account and am the only one who knows the password... Anyway, I'll see what they say at MOL.
John

[alex]

I have MOL access now. I can get in and look at parts and all sorts of fun. I can't get to the firmware upgrades (not too big of a suprised, but at least i'm on the site. Better designed in some respects than accesspoint, but still getting used to it.

-Alex

[wavetar]

They will only allow MSS dealers access to the firmware upgrade software. Not that it matters much, since it's about 2 months behind...

Todd