quality control

This forum is dedicated to helping people with questions about installing radio equipment in vehicles. This can include antenna installs, electrical wiring questions/problems, and mounting systems. Pictures of installs are welcome.

Note: Discussions regarding lighting, sirens, and other equipment now has its own forum in the 'off-topic' section below.

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schlab
Posts: 10
Joined: Tue Nov 30, 2004 9:58 am

quality control

Post by schlab »

Just looking for some advice. We received a new led light-bar to install, don't know so much if brand matters, that wouldn't power up on our test bench prior to install. After troubleshooting and opening up, found that the power supply was unplugged, making it a quality control issue. After contacting the manufacturer they just give us the runaround, won't stick behind there product or the labor for fixing that is going to go directly to my customer, Just wondering if anyone else has run into similar problems or concerns
thanks
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SonicSounds
Posts: 32
Joined: Fri Dec 24, 2004 7:36 pm

Re: quality control

Post by SonicSounds »

schlab wrote:Just looking for some advice. We received a new led light-bar to install, don't know so much if brand matters, that wouldn't power up on our test bench prior to install. After troubleshooting and opening up, found that the power supply was unplugged, making it a quality control issue. After contacting the manufacturer they just give us the runaround, won't stick behind there product or the labor for fixing that is going to go directly to my customer, Just wondering if anyone else has run into similar problems or concerns
thanks
Thats part of being a dealer really... If the customer bought it from you, then thats your responsibility. Moto is pretty good about fixing stuff like that... unfortunately they're one of the few companies that stands behind their products for an amount of time.
Now if the customer got it 2 dollars cheaper somewhere else and asked you to install it then they deserve to pay that...

Just my $.02
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schlab
Posts: 10
Joined: Tue Nov 30, 2004 9:58 am

Post by schlab »

that is the case, they bought it from another vendor and we are just installing it, the place is local and also does do installs, they just don't get much of the business
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SonicSounds
Posts: 32
Joined: Fri Dec 24, 2004 7:36 pm

Post by SonicSounds »

schlab wrote:that is the case, they bought it from another vendor and we are just installing it, the place is local and also does do installs, they just don't get much of the business
Well assuming you are a dealer for the equipment in your hand and the customer bought it somewhere else.... actually whether you're a dealer or not, the customer would be paying my time..... If they bought it from me (which there is no reason not to - pricing is competitive around here), I'd take care of it on my own time. The question is, how long did it take you to find that problem? I'm hoping not more than 5 or 10 minutes...
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