Gotta ask: WTH with jedi displays????

rrfd43 · Post by **rrfd43** » Thu Aug 18, 2005 8:04 am

I have 3 model 3 housings for my JEDI radios. All are very well kept with little abuse, 2 two of them are house queens. All have developed bad pixels or sections. This is has been a total of 4 displays going bad in the past few years. If the radio is on for a few hours they seem to work again. This seems to be an ongoing problem with other people as well. Any idea what does this to the displays?

I figured they would work better than this....

10-95 · Post by **10-95** » Thu Aug 18, 2005 8:07 am

rrfd43 wrote:I have 3 model 3 housings for my JEDI radios. All are very well kept with little abuse, 2 two of them are house queens. All have developed bad pixels or sections. This is has been a total of 4 displays going bad in the past few years. If the radio is on for a few hours they seem to work again. This seems to be an ongoing problem with other people as well. Any idea what does this to the displays?

I figured they would work better than this....

Maybe a driver problem inside the radio it's self??? maybe a contact problem on the flex, take a pencil eraser and try cleaning the contacts on the flex.

Frank

Post by **alex** » Thu Aug 18, 2005 8:18 am

There's supposably a SRN floating around about this. You might be able to send them to Motorola and they might fix it at no charge due to this SRN.

I however, am not sure where it is, and I would also ensure that they are 100% genuine radios before sending them off to M for a SRN.

-Alex

Post by **wavetar** » Thu Aug 18, 2005 9:20 am

It is discussed under SRN-1394C...it only applies to units made from January 1999 or newer, and expires Nov 2006. Here's an excerpt:

SRN 1394-C
APC 402, 432, 466, 511
January 2003 Up Issued (Jul 05)

Distribution: MOL: Service/Bulletins:

Two-Way Portable Deadline: November 30, 2006

From: MTS2000, MT2000, HT1000 and MTX8000/9000 Subscriber Product Group

Subject: MTS2000, MT2000, HT1000 and MTX8000/9000 Display Rows/Columns Missing

Symptoms:
Radios exhibit missing pixel rows or columns of an alphanumeric message or other normal displays.

Potential Problem Radios/Kits:
MTS2000, MT2000 and HT1000, MTX8000/9000 built from January 1999 and newer.
Identified by serial numbers xxxAZAxxxx and later.

NOTE: Any radios not exhibiting missing pixel rows or columns, or those that are cracked or have been abused, are not
covered by this SRN.
Identification of Issue:
In order to verify a failure due to this manufacturing issue:
1. Radio serial number date code would fall xxxAZAxxxx and later.
2. There should not be any cracks or signs of abuse on the front cover.

People with MOL access should be able to view the pdf document here:

https://businessonline.motorola.com/DOC ... 20Rows.pdf

rrfd43 · Post by **rrfd43** » Thu Aug 18, 2005 11:11 am

Logged in and no message, any way someone else could send it to me? Thanks!

Post by **wavetar** » Thu Aug 18, 2005 12:53 pm

There ain't much more to it, really, If your units fall under the guidelines, send them in & quote the SRN number for a warranty repair.

Todd

rrfd43 · Post by **rrfd43** » Thu Aug 18, 2005 6:39 pm

Can I send in just thie front cover? All are quite new, about a year and 1/2? I do not want to loose service of the radio and have a spare to use in it's place....

JAYMZ · Post by **JAYMZ** » Thu Aug 18, 2005 8:01 pm

Oh this is excellent news. I have noticed that the display on my UHF MT2000 isn't quite "right". Dim, missing lines and pixels.

I think it's time for some warranty repair as well. xxxAZJxxxx serial number here. That'll be second on the list for when I call in for Parts ID tomorrow...

Tony Soprano · Post by **Tony Soprano** » Fri Aug 19, 2005 4:31 am

You have to send the whole radio, it's the only way they can prove that the front cover kit belonged to the said radio. It will come back with a reconditioned front cover kit, but you normally won't get the old one back.

Tony

Splat · Post by **Splat** » Fri Aug 19, 2005 11:16 am

I have an MOL account but cannot find this doc. What section is it under? Or, what is the change/fix for this issue? Thanks.

Tony Soprano · Post by **Tony Soprano** » Fri Aug 19, 2005 11:23 am

Splat, I believe Todd rendered your answer here, as far as the fix goes.

wavetar wrote:There ain't much more to it, really, If your units fall under the guidelines, send them in & quote the SRN number for a warranty repair.

Todd

I believe that only those with dealer MOL access may see the SRN listings, but not certain. If your access permissions allow it, go to Resource Center -> Services -> Service Bulletins & Notes.

Tony

Splat · Post by **Splat** » Fri Aug 19, 2005 11:31 am

Ya'd think they give everyone that access to those bulletins, but NNNOOOO!

Ok. BTW, I'm extremely good at circuit repair so I figure it would take longer to have MOT fix it. Thanks TS.

N9LLO · Post by **N9LLO** » Sat Aug 20, 2005 4:43 am

Of the 400 MTX9000's I just replaced 90% of them had display problems.
Some were repaired in our shop (some several times) and many were sent in. These radios were 5 years old and well used in a factory setting.
In my opinion the JEDI display radios have too many display problems
to be called rugged. Thats why my JT1000 sits on the shelf and I carry my M-RK or Saber at work.

Of course the new MTX9250's that replaced the 9000's will have their own problems. The first thing I see is a lot of case replacements due to the plastic battery tab at the bottom breaking, hell they used to bust the metal tabs on the JEDI frames all the time.

Chris
N9LLO

Splat · Post by **Splat** » Sat Aug 20, 2005 7:41 am

I carry an A/S and think it's THE best portable ever made. However, the MT2000 is the beauty queen and is used only inside the house. It's never been dropped, banged around, etc., so this display problem happening sucks. One of these days I'll open her up and check the flex so see if it left Motorola loose. Anyone know what the exact fix Motorola does to the display?

sglass · Post by **sglass** » Sat Aug 20, 2005 9:51 am

this would explain alot

Tony Soprano · Post by **Tony Soprano** » Mon Aug 22, 2005 4:30 am

Splat wrote:I carry an A/S and think it's THE best portable ever made. However, the MT2000 is the beauty queen and is used only inside the house. It's never been dropped, banged around, etc., so this display problem happening sucks. One of these days I'll open her up and check the flex so see if it left Motorola loose. Anyone know what the exact fix Motorola does to the display?

They exchange the entire LCD board module with a new or reconditoned one. I am not convinced that the problem is actually fixed, and since the SRN is pretty wide, I bet they don't think so either.

They changed the design of the module years ago from the original, which didn't have near as many problems. It's not a problem with the electronics, the LCD ribbons that bond to the board lose their connection over time. Many radios built prior to 1999 still have their original displays and will likely last for years to come.

Splat · Post by **Splat** » Mon Aug 22, 2005 7:05 am

Now that's the info I was hoping to get. Thank you, TS.

MTS2000des · Post by **MTS2000des** » Mon Aug 22, 2005 6:18 pm

I have an old MTS2000 from 1993 (466ATAxxxx) and it still has the original NTN7154 hosuing/assembly which includes the board/ribbon. Never had a bit of trouble with this now 12 year old radio. OTOH, I have an MTS2000 made in October of 2001, display board replaced twice for bad pixels. I called my local MSS and they explained to me that Motorola (like many American companies) farm out the assembly of modules/parts even complete radios to smaller suppliers.

Apparently the suppliers they have been using of late for the Jedi display boards have no quality control. My old MTS has the letters "HDK" in a logo style silkscreened onto the board whereas the newer board is lighter in color and can't find any identifiable markings. Other than that, they look identical to me in fit and form.

Guess they don't make them like they used to.

Alan · Post by **Alan** » Wed Dec 14, 2005 4:24 pm

Anyone know if this SRN also applies to the JT1000?
The JT1000 is not specifically mentioned.

KB2ZTX · Post by **KB2ZTX** » Sat Dec 17, 2005 4:30 pm

Well per Mot the JT series was not affected. I have 2 units thats were sent in for repairs during this time and had displays fixed. One unit was virtually a new radio when it came back. When the SRN came out I called Motorola and asked them about this. They told me it wasn't covered. I explained to them that I had the same problem and the part numbers matched the bad ones, but they again said no.

So at this time I have a nice JT1000 UHF radio in mint condition...thats not much more than a HT1000....

If you get them to fix it let me know....

JAS

n1pfc · Post by **n1pfc** » Sun Dec 18, 2005 3:18 pm

jsikora wrote:Well per Mot the JT series was not affected. I have 2 units thats were sent in for repairs during this time and had displays fixed. One unit was virtually a new radio when it came back. When the SRN came out I called Motorola and asked them about this. They told me it wasn't covered. I explained to them that I had the same problem and the part numbers matched the bad ones, but they again said no.

So at this time I have a nice JT1000 UHF radio in mint condition...thats not much more than a HT1000....

If you get them to fix it let me know....

JAS

I have a JT1000 in exactly the same predicament with missing pixels.

Kurt

N9LLO · Post by **N9LLO** » Mon Dec 19, 2005 5:30 am

You might try to buy a cheap MTX9000 in the correct serial number range
and send it in with your bad front attached. Then swap fronts back and use or sell the 9000 on the 900 ham band.

Gotta ask: WTH with jedi displays????

Gotta ask: WTH with jedi displays????

Re: Gotta ask: WTH with jedi displays????

srn

Re: srn