Mt2000 to the depot, came back as an Ht1000

Post by **escomm** » Fri Jan 26, 2007 3:39 pm

bellersley · Post by **bellersley** » Fri Jan 26, 2007 3:42 pm

What do you expect when your radios are being sent to a third world country by techs who just don't care, much less speak the language?

dxon2m · Post by **dxon2m** » Fri Jan 26, 2007 5:21 pm

You've got to be kidding me

fire_master_21 · Post by **fire_master_21** » Fri Jan 26, 2007 5:26 pm

maybe they shipped a radio next to yours

Post by **escomm** » Fri Jan 26, 2007 5:32 pm

my customer is from new york and boy was he mad

Pimpala03 · Post by **Pimpala03** » Fri Jan 26, 2007 5:39 pm

Maybe not so bad if it would have been the other way around.

MTS2000des · Post by **MTS2000des** » Fri Jan 26, 2007 6:09 pm

at least you got a Jedi back...Jose could have stuck you with a Waris or even less, something like a Spirit...welcome to Ed Zander's Mexirola...thanks at least Kenwood's USA HQ and depots are staffed by English speaking AMERCIAN CITIZENS.

MassFD · Post by **MassFD** » Fri Jan 26, 2007 8:03 pm

They shipped my Minitor 5 to someone else twice, both times the wrong person returned it to the depot with a note it's not ours. It had a property ID decal on it that said who it belonged to.

On the third try, they sent it back to the same place again. Motorola called me up all proud and everything, gave me a FedEx tracking number. While they where still on the phone I looked it up, guess what they sent it back to the same place again. It had already been received and signed for.

Motorola sent a ship tag to them and they shipped it directly to me with out it ever passing thru Motorola again. Still works like crap but at least I got it back.

My thanks to Emergency Radio Service in Illionis for returning my pager 3 times, nice to know their are some good people out there.

chipjumper · Post by **chipjumper** » Sat Jan 27, 2007 7:54 am

Would have you complained it if was a an XTS5000?

Your little event has reminded me - I shipped a Min V in for repair about four months ago and I have totally forgot about it. How long does repair take?

Post by **alex** » Sat Jan 27, 2007 8:00 am

I sent one radio in recently, the only way I got it back was I called and asked where it was...

they apparently had it sitting somewhere - ready to ship for about 1-2 weeks.

I got it back only because I called and asked about the whereabouts of it.

But - it came back as it should have - with newer firmware - and the bonus - it now turns on.

-alex

Post by **escomm** » Mon Jan 29, 2007 2:36 pm

As an HT1000, back to the depot it goes...

What it will come back as, nobody knows....

K4RUR · Post by **K4RUR** » Mon Jan 29, 2007 3:23 pm

Maybe you'll get a Spirit or an SP50.

Lowry

Post by **escomm** » Mon Jan 29, 2007 3:23 pm

No way, there isn't enough ass left to chew for that to be possible

K4RUR · Post by **K4RUR** » Mon Jan 29, 2007 3:42 pm

Amazing how they treat us end-users sometimes isn't it?

Lowry

chipjumper · Post by **chipjumper** » Mon Jan 29, 2007 6:54 pm

I called today regarding a Minitor V I sent in about three months ago; I totally forgot about it until I read this post. When I made the phone call, I couldn't find the reference number for the RMA (I have it somewhere). To make a long story short, Motorola has NO RECORD of this pager being sent in for repair nor a history of such...

May the war begin.

KD8GWD · Post by **KD8GWD** » Tue Jan 30, 2007 11:43 am

chipjumper wrote:I called today regarding a Minitor V I sent in about three months ago; I totally forgot about it until I read this post. When I made the phone call, I couldn't find the reference number for the RMA (I have it somewhere). To make a long story short, Motorola has NO RECORD of this pager being sent in for repair nor a history of such...

May the war begin.

Looks like you need to make a trip to Mexico!

Dorpmuller · Post by **Dorpmuller** » Tue Jan 30, 2007 12:01 pm

Mexico is our curse. Plain and simple.

Rich

-Adam · Post by **-Adam** » Wed Jan 31, 2007 8:01 pm

Guys I know at my local county sheriff radio shop sent multiple radios (MCS and XTS) and they came back as totally different, lower end, radios. When I depoted my CDM radio I half expected to get a FRS back...

MTS2000des · Post by **MTS2000des** » Wed Jan 31, 2007 11:28 pm

wow, I visited my local MSS today, Diversified Electronics, who used to be an exclusive Motorola Pinnacle Club dealer. I was talking to the parts manager who ordered a VHF Jedi antenna for me. He told me how he sent and XTS5000 in back in Dec of 06, and still has not come back, no record of it.

I also noticed they are selling KENWOOD and ICOM radios. He said this was due to "customer demand" and that "people aren't buying Motorola as they are too expensive and the product quality is slipping, not to mention the total lack of service they were once famous for", this is a shop that 5 years ago would not so much as touch a non-Motorola product. Now they're selling them and servicing them.

No problems getting Kenwood's serviced. They have a 1 week turnaround time. I told him he should bone up on his Spanish and get used to Ed Zander's MotoTrsh.

Victor Xray · Post by **Victor Xray** » Thu Feb 01, 2007 6:00 am

MTS2000des wrote: MotoTrsh

good one Erik!

Post by **escomm** » Thu Feb 01, 2007 7:24 pm

Allegedly it is coming back tomorrow, although I was a bit surprised when the depot called and asked me what model number I wanted it to be

RESCUE161 · Post by **RESCUE161** » Fri Feb 02, 2007 2:25 am

escomm wrote:Allegedly it is coming back tomorrow, although I was a bit surprised when the depot called and asked me what model number I wanted it to be

Should have told them H18KEF9W6AN...

dbrock411 · Post by **dbrock411** » Fri Feb 02, 2007 5:18 pm

Might have been tough if "no se habla espanol"

mr.syntrx · Post by **mr.syntrx** » Fri Feb 02, 2007 6:23 pm

RESCUE161 wrote:
escomm wrote:Allegedly it is coming back tomorrow, although I was a bit surprised when the depot called and asked me what model number I wanted it to be
Should have told them H18KEF9W6AN...

So they'll just shove that codeplug right into a UHF high split MT2000 with lab RSS, stick the model label on the back and call it good

motorola_otaku · Post by **motorola_otaku** » Sat Feb 03, 2007 6:54 pm

mr.syntrx wrote:
RESCUE161 wrote:
escomm wrote:Allegedly it is coming back tomorrow, although I was a bit surprised when the depot called and asked me what model number I wanted it to be
Should have told them H18KEF9W6AN...
So they'll just shove that codeplug right into a UHF high split MT2000 with lab RSS, stick the model label on the back and call it good

"'Ey Juan, cual es el significado de FAIL 01/90?"

Post by **escomm** » Fri Feb 09, 2007 7:09 pm

It's baaaaaack

MT2000, depot serial number, proper model number, I'm hoping tomorrow it will take the codeplug