Batboard

Got a ERROR 09/10 on my VHF XTS5000
Anyone advise what the code means?
Radio seems to work fine otherwise

Thanks in advance
Fowler
[email protected]

Secure Hardware failed or not present.

If you have a crypto module in your radio:
It's failed or come loose - try remove/reinstalling it.

If you don't have a crypto module in your radio:
Disable Secure Hardware Equipped in CPS.

Thanks!

what can you do with a xts5000 module if it has failed?

my xts 5000 started to give the error 09/10 code yesterday after 3-4 years of faithful service.

is this module toast or can something be done?

i have tried pulling it and reinstalling it.

thanks

kt

Well it should have wiped the key when you pulled it so the next step is to keyload it again and see if it sticks

i have my kvl on the charger now, but will it keyload if it wont recognize the ucm?

kt

no luck with the key load. when i attach the kvl the radio just says error 09/10,

Try putting the radio into service mode and see if the secure version and algo's show up on the display..


-Marc

tried that last night it did not show up at all. it is a des-xl/ofb chip.

it seems like the radio dosent see the ucm at all.

korey

i found an extra module and swapped it out the new module works fine.

put the suspect module in another radio.

nothing again.

so i have isolated it to the module .

can anything be done with it?

kt

Send it back to Motorola for a replacement. They are not designed to be field repairable for obvious reasons. When one goes suspect they just swap it out for a new one at the depot.

One thing to look for are some gold plated metal tabs coming off the board. Make sure they are not broken off at all. These either go to ground or short out to each other when installed to make the radio see the module. I haven't had a portable apart in a while to see what those tabs do but I do know this is the case with a mobile.

Jason