"thousands of radios" missing radios from El Paso/MexiMoto

[n7maq]

We have a MTS2000 that went to the Mexi Depot over 30 days ago. We checked last week, and saw a tracking number but that was it. We called the depot and open a case. All they could say at that time was that FedEx had picked it up on 5/23/08. When we called back (Moto) to day to get an update they just told us that FedEx had them and they don't know where they are. They then told us that "thousands of radios are missing".

Does anyone else have any radios missing?

Jim

[OCSD117]

Wow thats outstanding see what happens when you move good jobs out of America for cheap foreign labor! I be they have to send everyone xts2500's or something!

[escomm]

I haven't had any radios lost since January (knocks on wood)

[George]

So now we know what is causing the 6000 deaths Glenn Beck keeps talking about on the Mexico side of the border. Those must be the techs that didn't make quota down there.

George

[n7maq]

Wow thats outstanding see what happens when you move good jobs out of America for cheap foreign labor! I be they have to send everyone xts2500's or something!

What I can't believe is the response we are getting. If this was back home in Schaumburg this would have been handled. (A new radio would be in hand by now) When asked to escalate the case last week it did not get done. When the tech called in today, the rep asked him if he would like to escalate it, and he told them that was done last week. Then the rep told him, it had not been escalated yet. I believe he did get it escalated with this rep. This rep told he we are working with FedEx to get the return of all of the radios!! When he asked to speak with a supervisor he was just placed on hold. After 2 or 3 minutes he noted the time, and after 10 minutes more of waiting (after he noted the time) with out anyone coming on the line he just hung up. No return calls or email after that. We will start all over tomorrow.

This is a P/S radio from a large Metro PD, but that does not seem to matter.



Jim

[RADIO43]

Just sent a few radios (Astro and Astro25 line) to Mexico for RF Board failures and got them all back rather quickly. n7maq good luck hope it comes back soon.

Radio43

[n7maq]

Just sent a few radios (Astro and Astro25 line) to Mexico for RF Board failures and got them all back rather quickly. n7maq good luck hope it comes back soon.

Radio43

We had sent in three in this batch (all MTS2000's from the same customer) and two are back w/o any problems.

I'm just wondering, if there is "thousands" of units missing who else is missing some?

How many units do they ship in a day?


Jim

[escomm]

How many units do they ship in a day?

Based on some limited tracking of work ticket numbers I'd say 500-1000 is a good estimate.

I really don't think there's a massive problem with missing radios. I talked to a couple birdies and they just looked at me funny.

[Jim2121]

No Shipping & handling insurance? Or what?
For me, what does not arrive...I get the total of the insurance I put down (now thats USPS)
don't know about FedEx...

[Bat2way]

Received a CM300 back but with someone else's engraved cover on it. Considered that "normal" these days.

[n7maq]

No Shipping & handling insurance? Or what?
For me, what does not arrive...I get the total of the insurance I put down (now thats USPS)
don't know about FedEx...

This was a unit that Moto was shipping back to us, not an inbound unit so it's up to Moto to deal with that. The repair is complete (and billed), and it shows a tracking number but all that shows then is that FedEx has received the shipping info and that is it. So what FedEx is telling us is that they don't have it yet. But the depot is saying it was picked up, (along with the other remaining "thousands") and they are "havening a problem" with FedEx.

What they are telling us just does not sound right. That is why I posted this here, if the number is truly in the thousands (or even hundreds) than someone on here would be in the same boat.

Thanks,

Jim

[Jim2121]

copy that Jim! Well working for the county, on my end, nothing didn't make it back from repair to date. (and I guess you know we have quite a stock if 100 were missing, we can cover it) Cities east of Phoenix, appx: medium size PD...First time, 3 yrs ago I sent two package deals [Saber I's + battery & charger] into Mexico to a couple on vacation from CA. an ebay deal... via USPS with $550. Insurance. It never got there! After 30 days & filling out the forms. I got paid in full.
I'm not up on current events on FedEx shipping. We send items out that we can't fix or under warr. and they come back. Different dept. If they don't come back, they have someone else on it... good luck Jim... Jim Reid

[tvsjr]

MexiMoto has lost Minitor 5s on me twice now... one time was a single pager, one was 3 pagers. It took more than a month, and I ended up with brand-new pagers in all cases.

[MT2000 man]

Wasn't there a thread a while back where someone was saying that they sent in a MTS2000 to the depot, and it came back as an HT1000 or some other radio? At this point if I send ANYTHING to the depot, and it comes back (weather it be fixed, or not) I'm just happy to get it back lol. A few time's I've sent a radio to the depot to be repaired, and the radio was gone for so long, that when it came back I forgot I even sent it out to begin with lol.
Ahh, you have to love the depot

[Jim2121]

Wasn't there a thread a while back where someone was saying that they sent in a MTS2000 to the depot, and it came back as an HT1000 or some other radio? At this point if I send ANYTHING to the depot, and it comes back (weather it be fixed, or not) I'm just happy to get it back lol. A few time's I've sent a radio to the depot to be repaired, and the radio was gone for so long, that when it came back I forgot I even sent it out to begin with lol.
Ahh, you have to love the depot

Was this it? http://batboard.batlabs.com/viewtopic.php?f=1&t=74018

[escomm]

Wasn't there a thread a while back where someone was saying that they sent in a MTS2000 to the depot, and it came back as an HT1000 or some other radio? At this point if I send ANYTHING to the depot, and it comes back (weather it be fixed, or not) I'm just happy to get it back lol. A few time's I've sent a radio to the depot to be repaired, and the radio was gone for so long, that when it came back I forgot I even sent it out to begin with lol.
Ahh, you have to love the depot

That was me

[MT2000 man]

Ahh yes, that indeed was the one. Looks like things haven't changes much at the depot level Although a lot of people are still experiencing good service (and timely service at that too) from them so, who knows. All I know is I try my BEST to repair a radio, and send it in to Mex-I-Rola only when I HAVE to.

[W2MB]

They lost my JT1000 and sent me an HT1550XLS to replace it. After about a month and a half, my JT1000 appeared at the door. FWIW, I heard that the radios are shipped to an address in ElPaso TX then trucked over the border to the depot, they are then trucked back from the depot to ElPaso and return shipped.

[RADIO43]

On a side note here, all radios I get back from MEXICO are shipped via "DHL"... Even the batch I got back a few days ago......

[Jason]

They lost my JT1000 and sent me an HT1550XLS to replace it. After about a month and a half, my JT1000 appeared at the door. FWIW, I heard that the radios are shipped to an address in ElPaso TX then trucked over the border to the depot, they are then trucked back from the depot to ElPaso and return shipped.

True, thats exactly what is going on. I guess they really think people are dumb enough to believe the radios are getting repaired in El Paso...

[n7maq]

On a side note here, all radios I get back from MEXICO are shipped via "DHL"... Even the batch I got back a few days ago......

Most of ours come via UPS Red IIRC. I don't do any shipping/receiving so I can't say for sure.


I guess my main point in posting this was that the attitude, and from the sounds of it a BS story we are getting. Of course when you handle as many units a day as the depot does some will get lost. No mater how they get lost, they do and that is going to happen anywhere at almost any business. That is not my main grip, my grip is when we are told you are not the only one, we will deal with you when we can. Now that is not a word for word quote, but that is the impression that the tech talking to them got. It is just no where near the same level of service that we received from the people in Schaumburg. They never gave us BS excuses like this.


OK enough for today. I don't even know what happened with this today, I was home sick. I'll let you know how it comes out.

Jim

[escomm]

On a side note here, all radios I get back from MEXICO are shipped via "DHL"... Even the batch I got back a few days ago......

yes, they are using Dirty, Hot & Late for cost-savings. What they don't seem to understand is that DHL is a third-world carrier and you truly do get what you pay for.

also, /\/\ surreptitiously changed the ship card several months ago. shipping for warranty and contract repairs is now opted to go out at 2day air, instead of red, and flat rate repairs are returned by ground. used to be everything came out by red. the depot was supposed to save tons of money and the change to DHL and/or slower shipping methods is a good indicator that the cost savings are not exactly being realized

i also enjoy reading about how I can put an XTL5000 on contract repair every time I get a PR400 back

[akardam]

Gentlemen, let's not turn this into a shipper flame fest. Keep it on topic.

[tvsjr]

From off-topic to flameage... thanks to Terry_Glover. Inappropriate comments are still inappropriate, even in German. Bitte sprechen Englisch, ja?

*clank*