Hey folks. A small PSAP here is looking at upgrading their voice logging solution and I figure this is a good place to ask. Current solution is an old reel-to-reel Dictaphone system.
Currently only one phone and one radio channel is recorded. The following is their requirements:
-2 Radio Channels (using existing CDM1550s as source audio)
-1 Analog POTS line
As for phones, they are Nortel M2616 phones. There are 5 desk sets. In total, there are 10 extensions that would need to be recorded. One solution a vendor had proposed they record each desk set independant of what line the operator was on, as each desk set is used for a different purpose (two for 911, one for non-emerg, one for outbound and one supervisor).
What do you guys suggest? I was looking at the Eventide system as that's what a local 911 PSAP uses and are quite happy with it.
The client has specified they do not want a NICE system solution as they had bad dealings with the company in the past.
Dispatch Logging
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psapengineer
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Re: Dispatch Logging
Hi,
Our PSAP uses the Eventide VR725 and we are very happy with it. Since we have enough channels, we record the telephone audio twice; on an answering position by answering position basis, and by incoming line prior to the PBX. It gives both perspectives when we use the recorder to resolve complaints and issues (and in the vast majority it exonerates the employee).
We use a dual AC inlet dual power supply version and diverse AC sources. Primary archiving is to two mirrored internal hard drives. We recently have changed to having our backup archiving on USB sticks and I recommend this. A 2 gig stick at 13K or 4 gig stick at 32K should to work well for retention; we use the latter.
On the “line side” we pickup the audio by bridging the incoming analog line. On the “position” side we use a D/A converter that bridges the digital Norstar line and changes the digital audio into 600 ohm balanced analog; this devices lives in the back room, with the PBX, not at the positions.
For the radio recording we record our primary channels at two strategic places. Then, when we have radio problems this allows us to narrow down where the problem is by comparing the two audio tracks which should be identical but aren’t.
Finally, with the Eventide remote playback “client” installed on my laptop, I can play back the recorder and troubleshoot problems from anywhere that has reasonable internet connectivity.
Good Luck in your effort!
Bob
Our PSAP uses the Eventide VR725 and we are very happy with it. Since we have enough channels, we record the telephone audio twice; on an answering position by answering position basis, and by incoming line prior to the PBX. It gives both perspectives when we use the recorder to resolve complaints and issues (and in the vast majority it exonerates the employee).
We use a dual AC inlet dual power supply version and diverse AC sources. Primary archiving is to two mirrored internal hard drives. We recently have changed to having our backup archiving on USB sticks and I recommend this. A 2 gig stick at 13K or 4 gig stick at 32K should to work well for retention; we use the latter.
On the “line side” we pickup the audio by bridging the incoming analog line. On the “position” side we use a D/A converter that bridges the digital Norstar line and changes the digital audio into 600 ohm balanced analog; this devices lives in the back room, with the PBX, not at the positions.
For the radio recording we record our primary channels at two strategic places. Then, when we have radio problems this allows us to narrow down where the problem is by comparing the two audio tracks which should be identical but aren’t.
Finally, with the Eventide remote playback “client” installed on my laptop, I can play back the recorder and troubleshoot problems from anywhere that has reasonable internet connectivity.
Good Luck in your effort!
Bob
Re: Dispatch Logging
I second the Eventide recommendation. Great loggers.
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Re: Dispatch Logging
Whatever in the hell you do, be very wary of anything made by NICE. Don't get me wrong, they make a very nice (hah), functional product that blows the doors off a majority of the competition, but after having sat through a week-long training class, I'm NOT impressed. WAY too complicated and cavorted if something goes wrong with the server it's running on.
Re: Dispatch Logging
Does anyone know of any police/fire/EMS outfits that are using the Eventide product? I'd like to include reference to other agencies that use this product in a similar outfit.
Re: Dispatch Logging
I have used 2 products that have been very reliable, but cost effective.
The first is Total Recall
http://www.omnicronelectronics.com/digi ... orders.htm
Look at the Total Recall (records to internal HD and archives to DVD or BlueRay)
or the Total Recall MAX (records to internal HD and archives to DVD, BlueRay or a network drive)
The second is ComLog by CVDS
http://www.cvds.com
Look at the NP72 (records to internal RAID aray HD, and archives to a network drive)
The first is Total Recall
http://www.omnicronelectronics.com/digi ... orders.htm
Look at the Total Recall (records to internal HD and archives to DVD or BlueRay)
or the Total Recall MAX (records to internal HD and archives to DVD, BlueRay or a network drive)
The second is ComLog by CVDS
http://www.cvds.com
Look at the NP72 (records to internal RAID aray HD, and archives to a network drive)