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Motorola Business online issues

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FMROB
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Joined: Sun Jan 12, 2003 2:28 pm

Motorola Business online issues

Postby FMROB » Sat Jul 02, 2016 2:10 pm

OK, so when I try to log into my MOL account I come up to an Oracle blue screen of death, and it is not accepting my information.

I have tried IE, chrome, and a fresh firefox install, none are working. Also tried on three different computers.

What am I missing here. The user name and password work on the office computer only, so I know the account info is good.

Thanks, rob

Radio Crazy
Posts: 299
Joined: Sat Jul 26, 2008 3:04 pm
What radios do you own?: All FPP

Re: Motorola Business online issues

Postby Radio Crazy » Sat Jul 02, 2016 6:04 pm

Dear Motorola Accessories and Aftermarket Division Reseller:

Motorola would like to take this opportunity to thank you for your participation and support as a channel partner within the Open Reseller Accessories and Aftermarket channel and to let you know about the changes Motorola Solutions, Inc. (“Motorola”) is making to its go-to-market strategy.

Please be advised that Motorola is launching a new Accessory & Energy Authorized Reseller Channel Program (“Program”) under Motorola’s existing PartnerEmpower™ Program. The launch of this Program will have an impact on your relationship with Motorola and how you procure accessories and batteries going forward.

Motorola is decommissioning the existing Open Reseller Accessories and Aftermarket channel effective June 30, 2016 with all accounts being deactivated on that date. Any orders placed during this transitional period must be shipped from Motorola no later than COB on June 30th 2016. Any order that has not shipped by this date will be cancelled.

Concurrently, all Open Reseller Accessories and Aftermarket resellers will be given the opportunity to apply for acceptance into the new Accessory & Energy Authorized Reseller Program by completing the on-line application located here. If your application is approved for participation into the new Program, which will be determined through a selection process based on Motorola Solutions business criteria, your organization will then have the ability to “click accept” the Accessory and Energy Authorized Reseller Agreement. This agreement will authorize you access to Motorola’s batteries and accessories through a Motorola Solutions Accessory & Energy Authorized Distributor.

The Accessory & Energy Distributor for this Program is United Communications Corporation (“UCC”) which is located in St. Charles, Missouri. All product procurement and management of the Program will be conducted through UCC. Their contact information is: Tel: (888) 763-7550, ext. 101, or http://www.uccwireless.com.

Any questions you may have during the transitional period may be addressed with Motorola’s Customer Service Team at (800) 927-2744, or partners.na@motorolasolutions.com.

Again, Motorola Solutions greatly appreciates the relationships with our customers and partners, and we hope that you consider applying to this new and exciting channel Program.

Sincerely,

Motorola Solutions Accessory & Energy Channel Team

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FireCpt809
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What radios do you own?: Alot..

Re: Motorola Business online issues

Postby FireCpt809 » Sat Jul 02, 2016 7:48 pm

Last one out the door shut off the lights...

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Bill_G
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Re: Motorola Business online issues

Postby Bill_G » Sun Jul 03, 2016 3:27 am

Radio Crazy wrote:Dear Motorola Accessories and Aftermarket Division Reseller:


Where did you get this notification from? I tried to tell my supv about this last week, but we couldn't Google anything to support it. Tuesday is going to be rough having to shift gears, and figure out a new plan.

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FMROB
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Re: Motorola Business online issues

Postby FMROB » Sun Jul 03, 2016 5:29 am

We area dealer, so that doesn't effect us.

Anyway, this is a computer issue. It works on a desktop in the office. On my 3 laptops (which it used to work) it does not work anymore.

I am assuming it is a cookies issue, however I cleared out the browsing history. Still no good? Any other ideas?

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Bill_G
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Re: Motorola Business online issues

Postby Bill_G » Sun Jul 03, 2016 5:34 am

Rob - I get the same Oracle error after attempting to login. I'm assuming it's MOL going down for the transition to the new parts distribution system.

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Bill_G
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Re: Motorola Business online issues

Postby Bill_G » Sun Jul 03, 2016 6:01 am


Radio Crazy
Posts: 299
Joined: Sat Jul 26, 2008 3:04 pm
What radios do you own?: All FPP

Re: Motorola Business online issues

Postby Radio Crazy » Sun Jul 03, 2016 6:10 am

"Where did you get this notification from?"
Sent from Motorola to my email!

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Bill_G
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Re: Motorola Business online issues

Postby Bill_G » Sun Jul 03, 2016 6:13 am

We didn't get any such notice.

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escomm
Queue Moderator
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Joined: Fri Mar 24, 2006 8:24 pm

Re: Motorola Business online issues

Postby escomm » Mon Jul 04, 2016 5:27 pm

Bill_G wrote:We didn't get any such notice.

Of course not, you work for a full line dealer, MR, MSS, and one of the hallowed few at that ;p

What happened is Motorola canceled all the open resellers and made them reapply for an account with UCC, their new master distributor for parts/accessories for non dealers.

Evidently if you weren't actually reselling and creating some kind of value for the channel they decided you didn't need to be able to buy direct any more

Dear Motorola Solutions Accessories and Aftermarket Division Reseller:

Motorola would like to take this opportunity to thank you for your participation and support as a channel partner within the Open Reseller Accessories and Aftermarket channel and to let you know about the changes Motorola Solutions, Inc. (“Motorola”) is making to its go-to-market strategy.

Please be advised that Motorola is launching a new Accessory & Energy Authorized Reseller Channel Program (“Program”) under Motorola’s existing PartnerEmpower™ Program. The launch of this Program will have an impact on your relationship with Motorola and how you procure accessories and batteries going forward.

Motorola is decommissioning the existing Open Reseller Accessories and Aftermarket channel effective June 30, 2016 with all accounts being deactivated on that date. Any orders placed during this transitional period must be shipped from Motorola no later than COB on June 30th 2016. Any order that has not shipped by this date will be cancelled.

Concurrently, all Open Reseller Accessories and Aftermarket resellers will be given the opportunity to apply for acceptance into the new Accessory & Energy Authorized Reseller Program by completing the on-line application located here. If your application is approved for participation into the new Program, which will be determined through a selection process based on Motorola Solutions business criteria, your organization will then have the ability to “click accept” the Accessory and Energy Authorized Reseller Agreement. This agreement will authorize you access to Motorola’s batteries and accessories through a Motorola Solutions Accessory & Energy Authorized Distributor.

The Accessory & Energy Distributor for this Program is United Communications Corporation (“UCC”) which is located in St. Charles, Missouri. All product procurement and management of the Program will be conducted through UCC.

Again, Motorola Solutions greatly appreciates the relationships with our customers and partners, and we hope that you consider applying to this new and exciting channel Program.

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Bill_G
Posts: 3087
Joined: Thu Sep 17, 2009 5:00 am

Re: Motorola Business online issues

Postby Bill_G » Mon Jul 04, 2016 6:18 pm

Well, there is that.

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escomm
Queue Moderator
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Joined: Fri Mar 24, 2006 8:24 pm

Re: Motorola Business online issues

Postby escomm » Tue Jul 05, 2016 6:47 am

That being said, those who need CPS can still get end user accounts from MOL directly, seems Motorola didn't farm out software distribution in this exciting new program

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crazyboy
Posts: 362
Joined: Fri Aug 27, 2004 10:29 am

Re: Motorola Business online issues

Postby crazyboy » Tue Jul 05, 2016 7:32 am

Weird, I am a reseller, don't recall ever getting that email and still have access to my MOL.


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