XTS 1500 Mod. 1.5 problems with pager use

[firerescueluke]

Hope you can help me out here.
The Rescue Squad I work for recently purchased 9 new XTS 1500 Mod. 1.5 portables.
They seem to be good radios although they are heavier than the HT series we were used to.
However we have been in contact with the dealer they were purchased from and they have not been able to help us. So maybe someone here can assist.
We use these radios as our pagers as well. According to the manual when the tones are revieved from dispatch the radio is supposed to beep 4 times loudly.
These radios only beep twice. Also the LED is supposed to flash green when a page is recieved. And the display is supposed to show either a symbol of a recieved call or it else "Call Recieved" should come up on the display.
Is this something that can be corrected via the programming software?
Or is it a defect...all 9 do the same thing, so I tend to doubt defect.

Any suggestions, ideas, or theories would be greatly appreciated.

[akardam]

Since you're talking about tones I assume you're talking about QCII. Since it sounds like the radios are activating on the RX of tones, I'd be curious to see what manual you've read that says they should behave differently. Also, it might be helpfull to know the current firmware revision of the radios.

[Pj]

Are the radios in scan mode when this happens? How long are the pager tones that you are receiving? What is the HOST/DSP/Flashcode of the radio (turn radio on, and press the .. side button 5 times on power up).

[Code3]

It sounds like the radios are setup with selective call. It is set up in the conventional personality, under the Quick Call II tab

Selective call = 2 beeps and unmute for voice

You might be looking for call alert.

Call Alert = 4 beeps and flashing LED

[firerescueluke]

Thanks for your responses. I do not have software yet, the board of directors needs to decide whether or not to purchase.
Also, I have not been able to pull up the flashcode or firmware info. Not sure what I'm doing wrong

[libuff]

Thanks for your responses. I do not have software yet, the board of directors needs to decide whether or not to purchase.
Also, I have not been able to pull up the flashcode or firmware info. Not sure what I'm doing wrong

you stated you have a mod 1.5 so...

within 5 seconds of boot up, press the bottom most button 5x times in rapid succession.. it should scroll a plethora of information including the HOST/DSP/Flash, etc.. it usually takes me a good 5-10 times to copy all this info down..

[firerescueluke]

Hello everyone, sorry it has been so long. I was able to get some info from the radio.
Host: R10.00.01
DSP R10.00.00
Flashcode: 1000001-00000 0-7

Let me know if this helps...

[escomm]

Your radio has firmware more recent than version 8 so receiving QCII should not be an issue.

Sounds like the radios are not programmed as you'd like them to be. If you have not sprung for the software, perhaps the dealer that originally programmed them can be talked into reprogramming them for you.