Batboard

I have a 6-slot IMPRES charger that I recently obtained (WPLN4121BR) pretty cheap on a well-known auction site... F/W in it is ver 01.03

Anyways, upon arrival I added this item on service contract through my MOL account.. sent the unit in for a firmware uplift and it came back "No problems found, charging contacts cleaned unit in good working order". Called in and was told you can not upgrade the firmware on these chargers. ??? am I missing something, or did I possibly speak with someone that did not know WTF they were talking about? It was my understanding that for the most part all IMPRES chargers are firmware upgradeable. I have not opened a complaint case yet with them but that may be the next step..

Have your shop buy an Impres Field Programmer.

Yup, they are upgradeable.... I just did mine about 2 months ago. Took the main housing off, and did each slot one at a time..


-Marc

Yep... gotta flash each pocket and each display (if applicable) separately. It's a drag.

RLN5671A is what you need.. Thats the field programmer.



-Marc

Thanks for the info guys, I appreciate it.

I'll try and send it in one last time and if that fails I'll probably get the field programmer.

A programmer is about $200, you will need a MOL account to get the FW to load into the unit. If your going to ship it off, ship it to me, I'll bump the pockets and displays.

SG

I spoke with someone at Motorola today, they apologized for the mistake and sent a red UPS label to me via email to send it back, and "promised" to have it back and upgraded by Friday....

Customer Service, eh?